Klyde.in (“Klyde”, “we”, “us”, “our”) is owned and operated by Surinder Pal Singh. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit **https://klyde.in** (the “Website”) or buy our courses and books. It is prepared in line with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
By using the Website, you agree to this Policy.
## 1.1 Information We Collect
– **Information you give us:** name, email address, phone number, billing and shipping address (for physical books), account login details, and messages you send us.
– **Payment information:** payments are processed by our payment gateway partner [e.g., Razorpay / PayU / Cashfree]. We do **not** store your card, UPI, or net-banking details on our servers.
– **Course usage data:** courses you buy, lessons accessed, progress, and completion status.
– **Technical data:** IP address, device and browser type, pages visited, and cookies.
## 1.2 How We Use Your Information
– To create and manage your account
– To process orders, deliver courses, and ship books
– To send order confirmations, invoices, access details, and support replies
– To send updates, offers, and newsletters (only with your consent; you can unsubscribe any time)
– To improve our courses, content, and Website
– To prevent fraud and unauthorised sharing of paid content
– To comply with legal obligations (tax, accounting, and law-enforcement requests)
## 1.3 Sharing of Information
We **do not sell** your personal data. We share it only with:
– Payment gateways, to process payments
– Courier/logistics partners, to deliver physical books
– Email, hosting, and analytics service providers who help us run the Website, under confidentiality obligations
– Government or legal authorities when required by law
## 1.4 Cookies
We use cookies to keep you logged in, remember preferences, and understand Website traffic. You can disable cookies in your browser settings, but some features may not work properly.
## 1.5 Data Retention
We keep your data only as long as needed to provide our services and meet legal and accounting requirements (generally [e.g., up to 8 years for transaction records] (Edit)). After that, it is deleted or anonymised.
## 1.6 Data Security
We use reasonable technical and organisational measures (such as SSL encryption, access controls, and secure hosting) to protect your data. No online system is 100% secure, and we cannot guarantee absolute security.
## 1.7 Your Rights
You may, at any time:
– Access the personal data we hold about you
– Correct or update inaccurate data
– Request deletion of your data (subject to legal record-keeping needs)
– Withdraw consent to marketing communications
– Nominate another person to exercise your rights in case of death or incapacity
To exercise these rights, email us at sonu.digitl@gmail.com. We will respond within a reasonable time, and no later than required by law.
## 1.8 Children’s Privacy
Our Website is not intended for children under 18. We do not knowingly collect data from minors without verifiable parental consent. If you believe a child has given us data, contact us and we will delete it.
## 1.9 Third-Party Links
The Website may link to external sites. We are not responsible for their privacy practices.
## 1.10 Changes to This Policy
We may update this Policy from time to time. The updated version will be posted here with a new “Last updated” date.
## 1.11 Grievance Officer / Contact
In accordance with the IT Act and Consumer Protection (E-Commerce) Rules, 2020:
**Name:** Surinder Pal Singh
**Email:** sonu.digitl@gmail.com
**Phone:** 9501670669
**Hours:** [e.g., Mon–Sat, 10 AM – 6 PM IST]
We acknowledge complaints within 48 hours and aim to resolve them within one month.
